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Competitive Contract Notice

1. Title: GB-Basildon: Customer Relationship Management System, Support, and Maintenance
2. Awarding Authority:
Basildon Borough Council
The Basildon Centre, St Martin's Square, Basildon, SS14 1DL, United Kingdom
Tel. 01268 294454, Email: stephanie.fields@basildon.gov.uk
Contact: Corporate Procurement Team, Attn: Stephanie Fields
3. Contract Type: Services

4. Description: Customer Relation Management software package. Customer Relationship Management (CRM) System, to include software, licenses, implementation services, integraton services and on going support and maintenance services.
5. CPV Codes:
48445000 - Customer Relation Management software package.

6. NUTS Codes :
UKH3 - Essex

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Essex,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category H: 100K to 500K
Currency: GBP
10. Deadline for Expression of Interest: 19/11/2012 12:00:00
11. Address to which they must be sent:
Basildon Borough Council
The Basildon Centre, St Martin's Square, Basildon, SS14 1DL, United Kingdom
Tel. 01268 294454, Email: stephanie.fields@basildon.gov.uk
Contact: Corporate Procurement Team, Attn: Stephanie Fields

12. Other Information:
Other Information: To express interest and obtain information about the Supplier Open Day, please go to https://www.delta-esourcing.com/delta. You must register on this site to respond, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage.

Suppliers must log in, go to your Response Manager and add the following Access Code: 36X934497T. Please ensure you follow any instruction provided to you here.

Please note that, at this time, no tender or pre-qualification documents are available. The Council is seeking expressions of interest from interested and experienced Customer Relationship Management system suppliers. Parties who express interest will be invited to an Open Day at the Council's offices in Basildon, Essex on 22 November 2012. Further information about the Open Day is available by accessing the tender box as described in this notice. To express interest, please log in to the tender box as described in this notice and your interest will be automatically registered. PLEASE NOTE: Pre-registration for the Open Day is required and the deadline for this is no later than midday on Monday 19th November 2012. Please follow the instructions set out in the information document in the tender box. Interested parties are not required to attend the Open Day, but may find it useful.

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs).However, any selection of tenderers will be based solely on the criteria set out for the procurement,and the contract will be awarded on the basis of the most economically advantageous tender. TKR-20121113-PRO-4382800


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